Privacy Policy
Last Updated: June 2026
Introduction
TuGro is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or place an order with us.
By using our website, you agree to the collection and use of information in accordance with this policy.
Who We Are
TuGro is a supplier of topsoil, compost and landscaping materials with nationwide delivery throughout the United Kingdom.
For any questions regarding this Privacy Policy, please contact:
Email: info@tugro.com
Information We Collect
When you use our website, we may collect the following information:
Information You Provide
Name
Billing address
Delivery address
Email address
Telephone number
Order details
Information Collected Automatically
IP address
Browser type
Device information
Pages visited
Time spent on our website
Referral sources
This information is collected through analytics and website tracking technologies.
How We Use Your Information
We use your information to:
Process and fulfil orders
Arrange deliveries
Contact you regarding your order
Respond to enquiries
Improve our website and services
Prevent fraud and misuse
Comply with legal obligations
We only collect information necessary for these purposes.
Payments
Payments are processed securely through third-party payment providers.
TuGro does not store or have access to your full payment card details.
Analytics and Cookies
We use cookies and similar technologies to improve website functionality and understand how visitors use our website.
This may include:
Google Analytics
Squarespace analytics tools
Essential website cookies
You may manage cookie preferences through your browser settings.
Sharing Your Information
We only share personal information when necessary to operate our business.
This may include:
Delivery and pallet network providers
Payment processors
Website and hosting providers
Professional advisers where legally required
We do not sell your personal information to third parties.
Data Retention
We retain information only for as long as necessary to:
Fulfil orders
Meet legal and accounting requirements
Resolve disputes
Enforce agreements
Your Rights
Under UK data protection law, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your information
To exercise these rights, please contact us using the details above.
Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure or misuse.
However, no method of internet transmission can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page and will take effect immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
TuGro
Email: info@tugro.com
Website: https://www.tugro.com